We strive to provide high-quality pet food to meet the nutritional needs of your beloved pets. To ensure the safety and well-being of all our customers' furry friends, we have established the following Return and Exchange Policy:

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1. Product Inspection:

Please carefully inspect your order upon receipt. If you notice any damage, defect, or discrepancies with your purchase, contact our customer service team within 5 days of receiving the product. We will work with you to address the issue and provide a suitable resolution.

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2. Quality Assurance:

We adhere to strict quality control measures to guarantee the freshness and safety of our pet food products. Due to the nature of our products, we cannot accept returns or exchanges once the product has been opened or used. This policy is in place to maintain the integrity of our products and to ensure the health and safety of pets.

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3. Incorrect Orders:

In the event that you receive the wrong product or an item different from what you ordered, please contact our customer service team immediately. We will arrange for the correct product to be shipped to you, and we may provide a return label for the incorrect item, depending on the circumstances.

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4. Cancellation Policy:

Orders placed on our website are processed promptly to ensure quick delivery. As a result, we are unable to cancel orders once they have been confirmed. Please review your order carefully before completing the purchase.

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5. Refunds:

Refunds will only be issued for damaged or defective products that are reported within the specified time frame (as mentioned in point 1). Refunds will be processed using the original payment method.

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6. Contact Information:

For any concerns, questions, or to report an issue with your order, please contact our customer service team at woof@emperpaws.com or 0452475277.